Delivery and Returns
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
Canada: 1-4 weeks
United Kingdom: 1-4 business days
United States: 1-4 weeks
Europe: 1-10 business days
Australia, New Zealand and Oceania: 1-4 weeks
Asia Pacific: 1-4 weeks
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
Request a cancellation within: 4 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.