FAQ

Custom and personalised orders

If you can’t find the perfect gift or treat for yourself that you’re looking for, please feel free to contact me and I will talk with you about your ideas!

Sizing details

Each necklace chain option will be 18” long. Each item differs in size so please check the item description/photos for details on size.

Care instructions

Avoid getting the product wet as this will damage the item(s).

Try to avoid excessive dropping, especially from heights and on hard floors as this may cause the items to break.

Wholesale availability

I don’t offer wholesale at the moment as I am the sole owner running Petite Clay Patisserie and I have a part time job and study. Sorry for the inconvenience!

How long does a refund take to arrive?

Refunds take 3-7 BUSINESS DAYS to arrive in your bank/PayPal account. I cannot make this go any faster and it’s beyond my control.

Gift wrapping and packaging

Don’t worry about gift wrapping, we’ve got it covered! Each item arrives gift wrapped in pretty tissue paper with a sticker - perfect for gift giving!

Are my items trackable? Why won’t the number given work?

Your items won’t be trackable unless you’ve paid for tracked shipping. The number that Etsy give customers with the order is a reference number for the post office/Etsy/me so it won’t work in the Royal Mail tracking page.